Support Center

How do I create an account?

• Download the S.I.F.T. app from the App Store
• Open the app and tap "Get Started"
• Choose between Free or Premium tier
• Enter your email, create a password, and you're ready to fish!

What's the difference between Free and Premium?

Free Tier includes:

• Basic catch logging
• River and weather data
• Daily fishing scores
• Up to 5 logged catches

Premium Tier adds:

• Unlimited catch logging
• Advanced AI recommendations
• Hatch calendar and detailed insights
• Historical data and trends
• Full fishing analysis and saved spots
• Priority support

How does S.I.F.T. generate fishing scores?

S.I.F.T. analyzes real-time data including water temperature, flow rates, clarity, weather conditions, and time of day. Our AI algorithm combines these factors to generate a 0-100 fishing score, with higher scores indicating better fishing conditions.

How do I change my password?

• Open the S.I.F.T. app
• Tap Settings (gear icon)
• Select "Account Settings"
• Tap "Change Password"
• Enter your current password and new password

How do I change my email address?

• Open the S.I.F.T. app
• Go to Settings → Account Settings
• Tap "Change Email"
• Enter your new email and verify

I forgot my password. How do I reset it?

• On the login screen, tap "Forgot Password?"
• Enter your email address
• Check your email for a password reset link
• Click the link and create a new password
• If you don't receive an email, check your spam folder or contact support

How do I upgrade to Premium?

• Open the S.I.F.T. app
• Go to Settings → Subscription Management
• Tap "Upgrade to Premium"
• Choose Monthly ($6.99/month) or Annual ($59.99/year)
• Complete purchase through Apple App Store

How do I cancel my subscription?

How do I manage my subscription?

• iOS: Settings → [Your Name] → Subscriptions → S.I.F.T.
• In-App: Settings → Subscription Management
• View billing date, change plan, or cancel

What is your refund policy?

All subscriptions are managed through the Apple App Store. Refund requests must be submitted to Apple. Generally, subscriptions are non-refundable, but Apple may grant refunds on a case-by-case basis.Request a refund from Apple

How do I log a catch?

• Tap the large "+" button at the bottom of the screen
• Choose "Photo Upload" (with GPS metadata) or "Manual Entry"
• Enter catch details: species, size, tactic, fly/lure
• Add optional notes
• Tap "Save" to log your catch

Why is location access required?

S.I.F.T. uses your location to provide accurate river conditions, weather data, and fishing scores for your area. Location is also used to automatically tag your catches with GPS coordinates. You can manually enter locations if you prefer not to grant location access, but functionality will be limited.

How do I name a fishing spot?

• Log a catch at the location
• Open the catch in Catch Details
• Tap on the coordinates
• Tap "Name This Location"
• Enter a name (e.g., "My Secret Pool")

What does "Outside S.I.F.T. Network" mean?

This means you logged a catch on a river that isn't currently in our analysis network. Your catch is still saved and mapped, but S.I.F.T. can't provide river-specific conditions or scores for that location. We're constantly expanding our river network!

The app isn't loading data. What should I do?

• Check your internet connection
• Pull down to refresh the screen
• Force-close and reopen the app
• Make sure you're running the latest version from the App Store
• If issues persist, email support@shouldifishtoday.com

The app crashes or freezes. How do I fix it?

• Force-close the app and reopen
• Restart your device
• Check for app updates in the App Store
• Ensure you have sufficient storage on your device
• Contact support with device model and iOS version

River data seems incorrect. What's wrong?

S.I.F.T. uses live data from USGS gauges and weather services. Occasionally:

• Gauges may go offline temporarily
• Data may be delayed during updates
• Extreme weather can affect data quality

Pull down to refresh. If data remains incorrect for more than 24 hours, please report it to support.

My catch photos aren't uploading.

• Check your internet connection
• Ensure the app has photo library access (Settings → Privacy → Photos)
• Try closing and reopening the app
• Photos should be under 10MB each
• Contact support if the issue persists

What are the minimum device requirements?

• iOS: iOS 13.0 or later
• Compatible with: iPhone, iPad, iPod touch
• Recommended: iPhone 8 or newer
• Storage: 100MB minimum free space

How is my data used?

Your fishing logs and location data are used to provide personalized recommendations and insights. We never sell your data. For full details, see our Privacy Policy.

Can I export my catch data?

Yes! Email support@shouldifishtoday.com with the subject "Data Export Request" to receive a CSV file of all your catch logs within 7 business days.

Is my location data shared with others?

No. Your specific location data is private and only used to provide you with personalized fishing insights. We may use aggregated, anonymized location data for research, but individual locations are never shared or made public.